Terms of service

Last updated: 10 August 2026

Welcome to Lekka Home.

These Terms of Service govern your use of the Lekka Home website and your purchase of products through our online store.

By accessing our website, placing an order or purchasing a product from us, you agree to these Terms of Service, subject to your rights under applicable South African law.

These Terms are intended to operate alongside, and not override, applicable consumer-protection legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in these Terms is intended to waive, restrict or exclude a consumer right that cannot lawfully be waived, restricted or excluded. 

1. About Lekka Home

Lekka Home is an online retail brand offering household and cleaning products, including the PopMop and related replacement products and accessories.

Our products are intended for their reasonably foreseeable household purposes and should be used in accordance with any instructions, warnings or information supplied with the product.

2. Products and product information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate and up to date.

However:

  • product colors may appear slightly different depending on your device or screen;
  • photographs may contain lifestyle props that are not included with the product;
  • product packaging may occasionally differ from photographs;
  • product specifications may be updated where necessary; and
  • minor variations in appearance or packaging do not necessarily constitute a product defect.


Where a product description specifically states what is included in a particular pack, that description will determine the contents of that pack.

We will not intentionally provide false, misleading or deceptive information about our products.

3. Prices

All prices displayed on our website are stated in South African Rand (ZAR).

The price applicable to your purchase will be the price displayed at the time you place your order, subject to any obvious pricing error.

Where applicable, delivery charges or other additional costs will be disclosed before you complete your purchase.

We reserve the right to correct genuine pricing errors before an order is fulfilled. If an obvious pricing error has resulted in an order being placed, we will contact you and provide you with the appropriate options available under applicable law.

4. Promotions and discounts

Promotional prices, discount codes, bundle offers and other special offers are subject to the specific terms communicated with the relevant promotion.

Unless expressly stated otherwise:

  • promotional offers are available while stocks last;
  • promotions may have specified start and end dates;
  • discount codes may be limited to one use per customer or order;
  • promotions cannot necessarily be combined; and
  • a promotion cannot be applied retrospectively to an order already placed.


Nothing in our promotional terms removes or limits your statutory consumer rights.

5. Placing an order

When you place an order through our website, you are making an offer to purchase the selected products at the displayed price.

Before completing your order, you will have an opportunity to review your order details and correct errors before submitting the order.

Once your order has been submitted, we will provide confirmation of the transaction electronically.

An order may be subject to product availability and successful payment.

We reserve the right to decline or cancel an order where:

  • the product is genuinely unavailable;
  • there has been an obvious pricing or product-description error;
  • payment has not been successfully received or authorised;
  • there is reasonable evidence of fraudulent or unlawful activity; or
  • circumstances outside our reasonable control prevent fulfilment.


If we cannot fulfil an order after payment has been received because the relevant goods are unavailable, we will notify you and process the applicable refund in accordance with South African law. ECTA specifically provides for a refund where a supplier is unable to perform because ordered goods are unavailable. 

6. Payment

We accept the payment methods made available at checkout.

You agree to provide accurate and complete information necessary to process your payment and order.

We may use third-party payment providers to securely process payments. Your use of such payment services may also be subject to the payment provider’s own terms and conditions.

We do not knowingly store complete payment-card information on our own systems where payment processing is handled by a third-party payment provider.

7. Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on our website or communicated to you.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, strikes, public holidays, incorrect delivery information or other unforeseen events.

Our Shipping Policy forms part of these Terms of Service.

If a product has not been delivered within the applicable expected delivery period, please contact us so that we can investigate the delivery.

8. Returns, refunds and defective products

Our Return & Refund Policy forms part of these Terms of Service.

Nothing in these Terms limits your rights under the CPA, ECTA or any other applicable South African legislation.

For qualifying online purchases, ECTA provides a statutory seven-day cooling-off period, subject to the Act. The CPA also provides statutory protections relating to defective goods, including the applicable implied warranty provisions. 

Please refer to our Return & Refund Policy for the procedure for requesting a return or refund.

9. Use of products

You agree to use our products responsibly and for their intended household purposes.

You should follow any instructions, warnings and usage information supplied with the product.

Lekka Home is not responsible for damage resulting from:

  • misuse of a product;
  • intentional damage;
  • unauthorized modification;
  • use contrary to supplied instructions;
  • use for a purpose for which the product was not reasonably intended; or
  • failure to take reasonable care of the product.


Nothing in this section limits any statutory consumer rights relating to defective or unsafe goods.

10. Intellectual property

All content on the Lekka Home website, including but not limited to:

  • logos;
  • brand names;
  • product names;
  • photographs;
  • graphics;
  • designs;
  • written content;
  • videos;
  • page layouts; and
  • other original materials


is owned by or licensed to Lekka Home unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our website content or branding without our prior written permission, except where permitted by applicable law.

Lekka Home, PopMop and associated branding may constitute trademarks or other intellectual property rights belonging to their respective owners.

11. User reviews and submitted content

If you submit a review, photograph, testimonial or other content to Lekka Home, you confirm that:

  • the content is your own or you have permission to submit it;
  • it does not knowingly infringe another person’s intellectual-property rights;
  • it is not unlawful, defamatory, fraudulent or misleading; and
  • you have the necessary permission to provide any personal information contained in the submission.

By submitting content to us, you grant Lekka Home permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable privacy laws.

We reserve the right to remove content that is unlawful, fraudulent, misleading, offensive or otherwise inappropriate.

12. Website availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or completely error-free.

The website may occasionally be unavailable because of:

  • maintenance;
  • technical problems;
  • hosting or internet-service issues;
  • security incidents; or
  • circumstances outside our reasonable control.


We will take reasonable steps to restore services where interruptions occur.

13. Third-party services and links

Our website may use or link to third-party services, including payment processors, courier services, website applications and other service providers.

We are not responsible for the content, availability or operation of third-party websites or services that are outside our control.

Your use of a third-party service may be subject to that provider’s own terms and policies.

14. Limitation of liability

To the maximum extent permitted by applicable law, Lekka Home will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law, including liability relating to statutory consumer rights, defective or unsafe goods, or any other liability that cannot lawfully be excluded.

We will not use these Terms to deprive a consumer of any right or remedy provided by the CPA, ECTA or other applicable legislation.

15. Consumer rights

Nothing in these Terms is intended to:

  • waive your rights under the Consumer Protection Act;
  • exclude your statutory cooling-off rights under ECTA where applicable;
  • exclude applicable warranties or remedies for defective goods;
  • prevent you from lodging a legitimate consumer complaint; or
  • impose a term that is prohibited or rendered void by South African law.


Where a provision of these Terms conflicts with a mandatory provision of applicable South African law, the applicable law will prevail. The CPA restricts unfair, unreasonable or unjust terms and requires certain risk/liability provisions to be properly brought to a consumer’s attention. 

16. Privacy

Our collection and processing of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

We will process personal information in accordance with applicable South African privacy legislation.

17. Changes to these Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website with the applicable “Last updated” date.

Changes will not retrospectively remove or reduce rights that you have already acquired under applicable law or under an existing transaction.

18. Governing law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other applicable dispute-resolution body.

Nothing in this section prevents a consumer from exercising any statutory right to lodge a complaint with an appropriate consumer-protection authority or pursue another remedy available under South African law.

19. Contact information

For questions, orders, returns, complaints or other enquiries, please contact us:

Lekka Home

Email: lekkahomeza@gmail.com

Physical address: 116 Dr A D Keet Rd, Jeffreys Bay, Eastern Cape, 6330, South Africa