Shipping policy

Last updated: 10 August 2026

At Lekka Home, we aim to process and deliver your order as quickly as possible.

Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after successful payment. Orders placed on weekends or South African public holidays will be processed on the next business day.

Delivery

Orders are shipped using Aramex Store-to-Door or another suitable courier service where necessary. Once your order has been dispatched, delivery takes up to 12 business days, depending on your delivery location. Please note that business days exclude Saturdays, Sundays and South African public holidays. Delivery times are estimates and may vary due to your location, courier operations, public holidays, unforeseen delays or circumstances outside our reasonable control. Where available, tracking information will be provided once your order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Delivery Address

Please ensure that your delivery address, contact number and other delivery information are correct and complete when placing your order. Lekka Home cannot be held responsible for failed or delayed deliveries resulting from incorrect, incomplete or inaccurate address information supplied by the customer. Where a delivery cannot be completed due to incorrect or incomplete information provided by the customer, any redelivery fees charged by Aramex will be for the customer’s account. Where reasonably possible, we will assist you in resolving delivery issues with the courier.

Delayed or Failed Deliveries

If your order has not arrived within the estimated delivery period, please contact us at lekkahomeza@gmail.com so that we can investigate the shipment with the courier. Courier delays do not remove or limit any statutory rights you may have under applicable South African consumer-protection legislation.

Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible and, where possible, provide photographs of the packaging and product. We will investigate the matter and assist you in accordance with our Return & Refund Policy and applicable South African law.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or limit any rights or remedies available to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African legislation.

Contact Us

For any shipping or delivery enquiries, please contact:

Lekka Home
Email: lekkahomeza@gmail.com

Physical address: 116 Dr A D Keet Rd, Jeffreys Bay, Eastern Cape, 6330, South Africa